To deliver higher standards with less resources
you need everyone’s commitment
Are you under increasing pressure to meet and maintain standards across your organisation?
Is yours a highly regulated industry where standards increase relentlessly in areas such as safety, quality and environment – yet your resources are tightening? Do you find, despite the systems you‘ve put in place, it’s challenging to get everyone to fully engage and take responsibility for standards?
You know that without everyone’s commitment you’re exposed to errors, accidents and lost productivity
Obviously you need to do all you can to avoid an incident. You need to protect people, products, equipment and productivity. You know errors are costly; in terms of quality, time, reputation, revenue and insurance. So you need a culture where everyone is genuinely committed to best practice, where everyone takes full responsibility for their part. How do you achieve such commitment?
Change through people – a culture shift
A culture of ownership is required for an organisation to naturally, easily and consistently meet standards. To improve a culture you need to change how people feel, what they see, how they think, how they communicate and how they act. Real and lasting change can only be created with and through people. More effective communications is the catalyst for such a change. Everyone playing their part; including senior management, frontline management and the operational staff.
Transformational Change at all Levels of your Organisation:
The senior team need the leadership and communications skills to inspire people to engage with and take ownership of standards. They need to provide practical systems to enable the frontline team to easily monitor and manage standards.
Frontline management need to ensure that the agreed processes and systems work and become a natural part of how things are done. They need the communications skills to fully engage and coach the operational staff in best practice.
The operational staff need practical systems and processes that work in their specific work area. They need to trust management but they also need to feel valued by them. All need to take complete ownership for how the work is done.